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  COVID-19 Resources: Learn more.

COVID-19 Resources

Last Updated June 7, 2021

We Are Open and Available

Our lobby is now open for customers to visit us with no appointment required. Following current State of Pennsylvania guidance, masks and social distancing are optional for fully vaccinated individuals. In Ohio, state officials have lifted the mask and social distancing mandates for everyone.

If you’d like to schedule an appointment to make sure we have the right people and resources ready to help, that option is always available to you. Just give us a call or schedule online. We can’t wait to see you! There are two easy ways to schedule your appointment:

  1. Give the location you want to visit a call
  2. Schedule easily online

Most of our community offices are open weekdays 9:00 a.m. - 5:00 p.m. Offices with Saturday hours are open 9:00 a.m. - 1:00 p.m. To check the hours of your local office and find locations near you, use our location finder and select "Location Details." Or you can call or chat with our Engagement Center at 800.711.2265 weekdays from 7:00 a.m. - 9:00 p.m. and on the weekends from 8:00 a.m. - 5:00 p.m.

You can access your accounts 24/7 using Online Banking or our mobile app, where you can  check your balances, make transfers and payments, deposit checks and even open a new account.

We Are Here to Help

Financial Assistance Program

We understand you may need some flexibility with your monthly loan payments. To request assistance, please fill out the questionnaire below. Once completed, make an appointment at a nearby community office to drop off your form. You can also call us at 800.711.2265 to learn more about sending it to us via a secure email.

Consumer Loan Questionnaire

Business Loan Questionnaire

SBA Assistance Options

  • Paycheck Protection Program
  • Small Business Administration Resources:
    • Visit the SBA website for hardship assistance program options.
    • Our SBA team is always available to assist you with a variety of lending options.

Stimulus Payments (Economic Impact Payments):

On March 17, the IRS issued the third round of stimulus payments to customers. For more details, please visit the IRS website.

Child Care Tax Credit

Stay tuned for more information regarding the Child Care Tax Credit. Please visit the IRS's Child Care Tax Credit page for the latest information.

We Are Staying Informed

We are guided by information provided by the Centers for Disease Control (CDC), our banking regulators, the Ohio Department of Health and the Pennsylvania Department of Health, and our leadership team is in constant discussion as we evaluate our responsibilities to protect our employees, customers and communities.

To stay informed about COVID-19, visit the CDC's Resource Center.

Additional Resources and Articles

If we reach out to you, we won't ask you to provide your confidential information like personal identification number (PIN) or passwords. Please follow the Federal Trade Commission's advice on protecting yourself from scams.

Small Business Resources

Disaster Recovery and Your Money: A Basic To-Do List

When People Face Tough Times, Crooks Try to Profit

Guidance for Businesses and Employers from the SBA

Protecting Your Stimulus Check from Fraudsters

Defending Against COVID-19 Cyber Scams 

Grandparent Scams in the Age of Coronavirus


Caring For Our Community

Our employees, customers and communities came together in special ways throughout the challenges of the COVID-19 pandemic to help those in need. Thank you for helping us make a difference.