Fraud Prevention Resources
Keeping yourself informed is the first step in combating fraud. Here are a few items to keep in mind. If at any time you think your confidential information has been compromised, please contact us at 800.711.BANK (2265). You can also follow the FTC's Guide for understanding what to do depending on what information the fraudster has, and review ways we can combat fraud together through added debit card security and mobile wallets.
- Regularly update your passwords for any online accounts.
- Never provide personal information to anyone over the phone unless you initiate the call and you know the company is reputable.
- Tear or shred account statements, canceled checks, pre-approved credit card offers or any other material containing personal information.
- Carry only identification, bank and credit cards that are necessary. Do not write down Personal Identification Numbers (PIN) - memorize them instead.
- Be aware of your surroundings when using ATMs. A wandering eye can quickly pick up your PIN.
- Don't leave outgoing mail in your mailbox. Instead, drop in a bin at the post office. Remove incoming mail as soon as possible. If you are going out of town, plan for the U.S. Postal Service to hold your mail.
- Keep track of billing cycles and notify the company you are paying immediately if anything questionable appears on your statement or if your bill has not arrived on time.
- Do not write your credit card or driver's license number on your checks.
- Provide your Social Security number only when necessary and keep your card in a safe place.
- If you want to be sure to protect physical possessions, you can talk with us about opening a safe deposit box.
Understanding Specific Scams