Fraud Prevention Resources

FBI Bulletin, June 2021 - The FBI has identified fraudsters impersonating banks to convince individuals to provide confidential information to them. The fraudsters have placed ads on websites that link to a fraudulent site which ask for the users to log in to their online banking. When the log in fails, the fraudsters call and impersonate a bank employee and ask for account information. Here is an example of a fraudulent website ad. Notice the letter "i" at the end of the web address:

Fraudsters are also sending emails asking customers to download malicious files. Follow our tips below for ways to protect yourself from fraudsters, including keeping your anti-virus up to date and verifying the accuracy of website addresses. 

Keeping yourself informed is the first step in combating fraud. Here are a few items to keep in mind. If at any time you think your confidential information has been compromised, please contact us at 800.711.BANK (2265). You can also follow the FTC's Guide for understanding what to do depending on what information the fraudster has, and review ways we can combat fraud together through added debit card security and mobile wallets. 

As a reminder, we will never call and ask you for personal information like your debit card PIN. Even if the call appears to be coming from our phone number, 1-800-711-2265, do not provide personal information. If someone calls asking for this information, just hang up. 

Please check here regularly for more information about protecting yourself and follow us on social media.

Fraud Prevention Tips

Regularly update your passwords for any online accounts.	Ensure operating systems and applications are updated to the most current versions.
Be suspicious of unsolicited contact via email or social media from any individual you do not know personally.	Never provide personal information to anyone over the phone unless you initiate the call and you know the company is reputable.
Closely verify the spelling of web addresses, websites, and email addresses that look trustworthy but may be imitations of legitimate websites.	Tear or shred account statements, canceled checks, pre-approved credit card offers or anything else with personal information.
Carry only identification, bank and credit cards that are necessary. Do not write down Personal Identification Numbers (PIN) - memorize them instead.	Keep track of billing cycles and notify the company you are paying immediately if anything questionable appears on your statement or if your bill isn't on time.
Be aware of your surroundings when using ATMs. A wandering eye can quickly pick up your PIN.	Do not write your credit card or driver's license number on your checks.
Provide your Social Security number only when necessary and keep your card in a safe place.	If you want to be sure to protect physical possessions, you can talk with us about opening a safe deposit box.