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Protecting You, Your Family and Your Business

Resources for keeping your private information private, so you can have confidence that you are protected.

Fraud Prevention Resources

If at any time you think your confidential information has been compromised, please contact us at 800.711.BANK (2265). You can also follow the FTC's Guide for understanding what to do depending on what information the fraudster has, and review ways we can combat fraud together through added debit card security and mobile wallets. 

First Commonwealth Bank customers have reported receiving fraudulent phone calls that look like they are coming from 800-711-2265. The fraudsters are stating that they are from the First Commonwealth Bank Fraud team, and they need to verify debit card transactions that are suspected to be fraudulent. They are then asking for account numbers, online banking user ids and passwords, email address on file and two factor authentication information. As a reminder, we will never ask you to share user IDs, passwords or PIN numbers. If you receive a call asking for such information, hang up immediately and call us directly at 800-711-BANK (2265).

Please check here regularly for more information about protecting yourself and follow us on social media.

Importance of Keeping Your Information Safe

As a bank customer, you may think your information is not worth stealing. However, cybercriminals can use your information to complete an application for a mortgage loan or credit card by using details such as your name, address, social security information and bank account number. A criminal can also use your identity to create fake passports or driver's licenses. By utilizing the following fraud prevention tips and staying vigilant, you can protect your information to securely manage your bank account and identity.

How to Protect Login Information

After cybercriminals access your accounts, they can use your information to commit internet fraud. They may sell your information to other cybercriminals on the dark web, which is an unrestricted area of the internet associated with illegal practices.

One of the easiest ways to protect your login information is to ensure every account has a unique password. If possible, you should also enable two-factor identification, as it will add an extra layer of protection. Another way to protect your computer is by updating your software and antivirus program.

How to Protect Personal Information

The best way to protect your information is to limit how much you share. While providing your name and email address on a website may feel normal, this information can easily fall into the wrong hands if there is a breach in security. Therefore, only provide sensitive information when necessary.

It's good to be cautious of the information you share on social media as well. Many scammers will often send fraudulent messages that appear to be from people you may know and trust but are actually means of obtaining your personal information. These types of messages, called phishing, are a main source of most internet fraud and can take place over email, phone call or text.

Many criminals use social media for targeted attacks or attacks in which a scammer actively pursues a target. A hacker can use the information on your account, such as your workplace, birthday and interests, to increase their credibility and the likelihood of their attack succeeding. The best way to avoid a targeted attack is to check your privacy settings and be wary of unknown or fake profiles.

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Implement Cybersecurity Measures

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FTC Tips for Avoiding Scams

Here's how the FTC is protecting us including tips on avoiding Coronavirus scams. Learn more.

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PA Unemployment Fraud Alert

The PA Department of Labor & Industry has discovered attempts by scammers to try and steal COVID-19 unemployment benefits. Learn more.

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Scams Targeted at Older Adults

In grandparent scams, scammers pose as panicked grandchildren in trouble, calling or sending messages urging you to wire money immediately. Learn more.

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Protecting Your Finances

The Consumer Financial Protection Bureau has developed a go-to site for Coronavirus-related scams and protection tips. Learn more.

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Protecting Kids Online

Adults can help reduce the risks by talking to kids about making safe and responsible decisions. Learn more.


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Find out more how scammers are targeting individuals 60 and older during the Coronavirus pandemic and how you can protect yourself. Learn more.


Fraud Prevention Tips
  • Regularly update your passwords for any online accounts. View tips.
  • Ensure operating systems and applications are updated to the most current versions to avoid work at home scams.
  • Be cautious of emails or social media messages from recipients you do not know personally. View the Top 11 Scams.
  • Never provide personal information to anyone over the phone unless you initiate the call and you know the company is reputable.
  • Tear or shred account statements, canceled checks, pre-approved credit card offers or anything else with personal information.
  • Carry only identification, bank and credit cards that are necessary. Do not write down Personal Identification Numbers (PIN) - memorize them instead.
  • Keep track of billing cycles and notify the company you are paying immediately if anything questionable appears on your statement or if your bill isn't on time.
  • Do not write your credit card or driver's license number on your checks.
  • Provide your Social Security number only when necessary and keep your card in a safe place.


What to Do If You Are a Victim of Fraud

If you think you are a victim of fraud, your first step should be contacting First Commonwealth Bank. Our team can advise you on the next steps to take. It is also essential to keep an eye on your bank accounts and freeze your debit or credit card as soon as you notice any fraudulent transactions.

Protect Your Physical Possessions With First Commonwealth Bank

If you want to be sure to protect physical possessions, you can talk with us about opening a safe deposit box. Contact us today.

Additional Fraud Resources

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