Contact First Commonwealth Bank
As we continue to do our part to effectively serve our customers and respond to guidelines set in place to protect our communities during COVID-19, we are making adjustments to our Community Offices. Learn more.
Whether you have questions or are challenged by an issue, we’ll work quickly to get you answers and resolution. Check out the ways you can get in touch with us and the hours you can reach us. We can't wait to hear from you – tell us how we can help and how we can do better. For questions related to your business, contact our community office nearest you.
Easily schedule an appointment online to meet with a banker in person at a local office.
For general account questions or assistance, our Engagement Center team is available at 800-711-BANK (2265) Monday through Friday during the hours of 7:00 a.m. - 9:00 p.m. and on the weekends from 8:00 a.m. - 5:00 p.m. We also have TTY/TDD services for the speech and hearing impaired at 877-816-1801.
P.S. For security purposes, if the question is related to account-specific information, please give us a call as we can’t release account specifics via email.
Click the little "Live Chat" button on the bottom-right corner throughout fcbanking.com. Our team is available to chat Monday through Friday during the hours of 7:00 a.m. - 9:00 p.m. and on the weekends from 8:00 a.m. - 5:00 p.m.
Opening Accounts Online
Easily open an account online.
Message Our Leadership
We want to hear when any of our employees or teams have exceeded your expectations and when we’ve missed the mark. You can send a message directly to our Customer Experience Manager by clicking on the Tell Us How We’re Doing button below.
Reporting Loan Servicing Errors
Please write to us if you believe there has been an error in the servicing of your loan or to request additional information. You must submit your request to us at: First Commonwealth Bank, Loan Maintenance Support, P.O. Box 400, Indiana, PA 15701; or send us a secure message by accessing your online banking account. Please be sure that you:
1. Tell us your name and account number.
2. Describe the error and why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
We will promptly acknowledge your request, investigate, and correct any errors which occurred. We will also provide you with written notification explaining the outcome of our investigation.