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  COVID-19 Updates including updates on the next round of stimulus payments: Learn more.

Coronavirus (COVID-19) Update

Last Updated March 12, 2021

The President has signed the American Rescue Plan Act into law, which includes stimulus payments to qualifying individuals. As we understand it, banks could receive information for processing direct deposits as early as Friday, March 12, 2021. The IRS Get My Payment portal is expected to be available on Monday, March 15, 2021. Additional FAQs from the IRS are available.

Our existing PPP customers have been contacted by us directly with an invitation to submit their second draw loan application. FAQs for second draw loan applications are available.

Supporting documentation resources for the Paycheck Protection Program Round 1 Forgiveness process are available. Learn more.

The SBA has also updated their FAQs to include new rules for Schedule C Sole Proprietors. Learn more.

We love being your community bank and want to keep you informed on what we're doing now as the Coronavirus (COVID-19) situation evolves. We are grateful for every medical professional and healthcare worker who has responded and our hearts go out to all who are being impacted. 

The below information will help you to understand how to access your accounts and assistance options. You can also check our additional resources for taking care of yourself, each other and our community. 

We Are Open and Available

Community Offices:

All of our community office drive-ups are open and our lobbies are by appointment. By making an appointment, we can be sure you never have to wait outside, and we can maintain social distancing guidelines as recommended by local, state and national health agencies. You can easily schedule an appointment online to meet with a banker in person at a local office. We can't wait to help you.

Our employees are wearing masks, and we ask that you do as well during your visit. We're happy to provide you with a mask if needed. If you are not masked, we respectfully assume it is due to a medical condition. We can help you with your banking maskless through our drive-up, by phone or online. We would also be happy schedule an appointment for you to come in during a time when there would not be other customers in the office if you prefer - just let us know.

We are open weekdays 9:00 a.m. - 5:00 p.m., with exception to our Central Plaza office which is open weekdays from 9:00 a.m. - 4:00 p.m. Offices with Saturday hours are open 9:00 a.m. - 1:00 p.m. To check the hours of your local office and find locations near you with a drive-up, use our location finder and select "Location Details." 

Engagement Center:

We are available by phone at 800.711.2265 weekdays from 7:00 a.m. - 9:00 p.m. and on the weekends from 8:00 a.m. - 5:00 p.m. You can also chat live with us during that time by using the berry Live Chat button in the bottom right hand corner on any page of our website. For questions related to the Paycheck Protection Program, please review our additional information.


We Are Digital

Online and Mobile Banking:

We encourage you to access your accounts using your laptop, tablet or smartphone through Online Banking and our mobile app. You can check your balances, make transfers and payments, deposit checks and open accounts as needed. If you haven't already enrolled in Online Banking, visit our homepage to enroll or download our mobile app.

Mobile Wallets:

Add your debit or personal credit cards to Apple PayTM, Google PayTM, Samsung PayTM, Fitbit PayTM or Garmin PayTM to make digital payments in person and online.

Debit Cards:

You can continue to use your debit card surcharge-free at any ATM in the Allpoint Network.


We Are Here to Help

Financial Assistance Program

We understand you may need some flexibility with your monthly loan payments. To request assistance, please fill out the questionnaire below. Once completed, make an appointment at a nearby community office to drop off your form. You can also call us at 800.711.2265 to learn more about sending it to us via a secure email.

Consumer Loan Questionnaire

Business Loan Questionnaire

SBA Assistance Options

  • Paycheck Protection Program
    • We've enjoyed being part of the PPP process so far, and existing PPP customers have been contacted by us directly with an invitation to submit their second draw loan application. FAQs for second draw loan applications are available.
    • The Paycheck Protection Program Round 1 Forgiveness process is now available. Learn more.
  • Small Business Administration Resources:
    • You may be eligible for an Economic Injury Disaster Program loan through the Small Business Administration. Visit the SBA website and follow the prompts to apply for Economic Injury Disaster Loans (EIDL). You will need to also complete the SBA form 1368. If you are unable to access the SBA website for loan application documents, we've made the forms available for you. You'll want to work with your local Small Business Development Center for assistance in knowing which forms to complete.

Stimulus Payments (Economic Impact Payments):

Beginning on January 26, the IRS will be re-issuing stimulus payments to customers whose original payments were sent to closed bank accounts or to their federal income tax prep services. For more details, please visit the IRS website. We'll also keep our FAQ page updated as the IRS provides ongoing updates including when and how payments will be made.


We Are Staying Informed

We are guided by information provided by the Centers for Disease Control (CDC), our banking regulators, the Ohio Department of Health and the Pennsylvania Department of Health, and our leadership team is in constant discussion as we evaluate our responsibilities to protect our employees, customers and communities.

Our teams are equipped with contingency plans, the ability to work remotely and the information they need to determine when to stay home. Guided by the CDC, we have taken steps to maintain the safety of our offices including increasing our access to hand sanitizer and disinfectant, practicing safe distancing, and limiting any non-essential employee travel.

To stay informed about Coronavirus, visit the CDC's Resource Center.

Additional Resources and Articles

If we reach out to you, we won't ask you to provide your confidential information like personal identification number (PIN) or passwords. Please follow the Federal Trade Commission's advice on protecting yourself from scams.

Small Business Resources

Disaster Recovery and Your Money: A Basic To-Do List

When People Face Tough Times, Crooks Try to Profit

Guidance for Businesses and Employers from the SBA

Protecting Your Stimulus Check from Fraudsters

Defending Against COVID-19 Cyber Scams 

Grandparent Scams in the Age of Coronavirus