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COVID-19 Updates including Paycheck Protection Program forgiveness updates: Learn more.

Coronavirus (COVID-19) Update

Last Updated November 9, 2020

Supporting documentation resources for the Paycheck Protection Program Forgiveness process are available. Learn more.

We love being your community bank and want to keep you informed on what we're doing now as the Coronavirus (COVID-19) situation evolves. We are grateful for every medical professional and healthcare worker who has responded and our hearts go out to all who are being impacted. 

The below information will help you to understand how to access your accounts and assistance options. You can also check our additional resources for taking care of yourself, each other and our community. 

We Are Open and Available

Community Offices:

All of our community office drive-ups are open and our lobbies are by appointment. By making an appointment, we can be sure that you never have to wait outside, and we can maintain social distancing guidelines as recommended by local, state and national health agencies. You can schedule appointments with us simply by contacting your local office, including recurring appointments. We can't wait to help you.

Our employees are wearing masks, and we ask that you do as well during your visit. We're happy to provide you with a mask if needed. If you are not masked, we respectfully assume it is due to a medical condition. We can help you with your banking maskless through our drive-up, by phone or online. We would also be happy schedule an appointment for you to come in during a time when there would not be other customers in the office if you prefer - just let us know.

We are open weekdays from 9:00 a.m. - 5:00 p.m., with few exceptions noted below. Offices with Saturday hours are open 9:00 a.m. - 1:00 p.m. To check the hours of your local office and find locations near you with a drive-up, use our location finder and select "Location Details." 

Our Willow Brook and Willow Brook at Delaware Run offices remain closed as they are located inside facilities temporarily closed to the public. Our Plumville and Ashley office hours are Monday and Friday, 9:00 a.m. - 5:00 p.m. and Tuesday, Wednesday, Thursday from 10:00 a.m. - 4:00 p.m. Our Central Plaza office is open weekdays from 9:00 a.m. - 4:00 p.m.

Engagement Center:

We are available by phone at 800.711.2265 weekdays from 7:00 a.m. - 9:00 p.m. and on the weekends from 8:00 a.m. - 5:00 p.m. You can also chat live with us during that time by using the berry Live Chat button in the bottom right hand corner on any page of


We Are Digital

Online and Mobile Banking:

We encourage you to access your accounts using your laptop, tablet or smartphone through Online Banking and our app. You can check your balances, make transfers and payments, deposit checks and open additional accounts as needed. If you haven't already enrolled in Online Banking, visit our homepage to enroll or download our mobile app.

Mobile Wallets:

Add your debit or personal credit cards to Apple PayTM, Google PayTM, Samsung PayTM, Fitbit PayTM or Garmin PayTM to make digital payments in person and online.

Debit Cards:

You can continue to use your debit card surcharge-free at any ATM in the Allpoint Network.


We Are Here to Help

Financial Assistance Program

We understand you may need some flexibility with your monthly payments, including credit cards and loans. To request assistance, please fill out the appropriate questionnaire below. Once completed, make an appointment at a nearby community office to drop off your form. You can also call us at 800.711.2265 to learn more about sending it to us via a secure email.

Consumer Loan Questionnaire

Business Loan Questionnaire

SBA Assistance Options

  • Paycheck Protection Program
    • The Paycheck Protection Program Forgiveness process is now available. Learn more.
  • Small Business Administration Resources:
    • You may be eligible for an Economic Injury Disaster Program loan through the Small Business Administration. Visit the SBA website and follow the prompts to apply for Economic Injury Disaster Loans (EIDL). You will need to also complete the SBA form 1368. If you are unable to access the SBA website for loan application documents, we've made the forms available for you. You'll want to work with your local Small Business Development Center for assistance in knowing which forms to complete.

Economic Impact Payments (Stimulus Checks):

The U.S. Treasury Department and the Internal Revenue Service (IRS) are working to distribute economic impact payments in light of the Coronavirus. We'll keep our FAQ page updated as the IRS provides ongoing updates including when and how payments will be made.


We Are Staying Informed

We are guided by information provided by the Centers for Disease Control (CDC), our banking regulators, the Ohio Department of Health and the Pennsylvania Department of Health, and our leadership team is in constant discussion as we evaluate our responsibilities to protect our employees, customers and communities.

Our teams are equipped with contingency plans, the ability to work remotely and the information they need to determine when to stay home. Guided by the CDC, we have taken steps to maintain the safety of our offices including increasing our access to hand sanitizer and disinfectant, practicing safe distancing, and limiting any non-essential employee travel.

To stay informed about Coronavirus, visit the CDC's Resource Center.

Additional Resources and Articles

If we reach out to you, we won't ask you to provide your confidential information like personal identification number (PIN) or passwords. Please follow the Federal Trade Commission's advice on protecting yourself from scams.

Small Business Resources

Disaster Recovery and Your Money: A Basic To-Do List

When People Face Tough Times, Crooks Try to Profit

Guidance for Businesses and Employers from the SBA

Protecting Your Stimulus Check from Fraudsters

Defending Against COVID-19 Cyber Scams 

Grandparent Scams in the Age of Coronavirus