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Our changeover of your accounts to First Commonwealth will begin on Friday, June 6 and will be completed Monday, June 9 at 8:00 a.m. We have created a checklist for you on page 3 of this guide to help you prepare.
Monday, June 2 - Thursday, June 5 | |
ATMs | CenterBank ATMs and the ATM at First Commonwealth Bank's Milford Office will be unavailable Monday, June 2 through Thursday, June 5. |
CenterBank BillPay | All payments in the CenterBank BillPay system must be scheduled for delivery by 5:00 p.m. on Thursday, June 5. |
Friday, June 6 | |
CenterBank Offices | CenterBank offices will close at 4:00 pm on Friday, June 6. |
CenterBank Online and Mobile Services | The CenterBank Online, Mobile and BillPay banking services will be available until 3:30 p.m. on Friday, June 6. The CenterBank website will be redirected to fcbanking.com. |
ATMs | During the changeover weekend, ATMs should become available on Friday, June 6. You can continue to use your CenterBank debit card without interruption until 8:00 a.m. on Monday, June 9. |
Saturday, June 7 and Sunday, June 8 | |
CenterBank Offices | The CenterBank Milford office will be closed on Saturday, June 7 to allow us time to complete the changeover. The offices will re-open at 9:00 am on Monday, June 9 and all office hours will remain the same. |
Engagement Center (Customer Service Call Center) | We are here to help you throughout the changeover weekend. If you have any questions or need assistance, our team will be available Saturday and Sunday by calling 800.711.BANK (2265) from 8:00 a.m. until 2:00 p.m. You are also welcome to chat live with us during those hours at fcbanking.com or email us at welcome@fcbanking.com. |
Monday, June 9 | |
Changeover Complete | Your accounts will be available for access through First Commonwealth at 8:00 a.m. Our offices will open at 9:00 a.m. on Monday, June 9. |
First Commonwealth Debit Cards | You can begin using your new First Commonwealth debit card at 8:00 a.m. When you receive your new debit card, simply call 866.392.9952 and follow the instructions to activate the card. You’ll also be asked to choose a personal identification number (PIN) for your card, which can be one you currently use or you can pick a new one. |
First Commonwealth Online and Mobile Services | Services will be available at 8:00 a.m. for use, but will only reflect account activity occurring before 4:00 p.m. on Friday, June 6. Some weekend debit card activity may not yet be reflected. Visit fcbanking.com to access these services. |
Automated Account Service Line | For automated assistance after 8:00 a.m., call 800.711.BANK (2265) and select "Option 1," where you will find options for transfers, stop payments, overdraft authorizations as well as account balance information. Enrollment information is available on the Digital Solutions page. Please note that this will only reflect account activity occurring before 4:00 p.m. on Friday, June 6. Some weekend debit card activity may not yet be reflected. |
Tuesday, June 10 | |
Account Balances | All account balances will be updated with current activity including your weekend transactions. |
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