FAQs

Contact Us

What is the Engagement Center?

The Engagement Center is where you can contact our dedicated customer service specialists. Simply call us at 800-711-BANK (2265).

What are the Engagement Center operating hours?

We are available weekdays from 7:00 a.m. until 7:00 p.m. and on weekends from 8:00 a.m. until 2:00 p.m.

How else can I contact the Engagement Center?

You are also welcome to chat live with us during operating hours at fcbanking.com or email us any time at welcome@fcbanking.com.

 

Account Changes

Will my account number(s) change?

The vast majority of account numbers will remain the same. If your account number(s) is changing, you were mailed a separate letter with your new account information and new checks will be shipped to you free of charge. If you have any questions about your account number, please call us at 800-711-BANK (2265).

Do I have to switch my automatic payments or deposits like Social Security, Pay Check, Pensions, Netflix, Utility Bills, etc? When do I need to make the switch?

Unless you previously received a letter mailed on January 25 regarding a new account number and actions you will need to take, you will not need to update any of your service providers.

What will happen to my accounts being transferred to First Commonwealth?

Our team has worked to match your current Centric Bank accounts with a First Commonwealth account that has similar features and benefits. If at any time you’d like to review additional options or change your accounts, you can visit your local community office or call us at 800-711-BANK (2265).

Will I still have overdraft protection?

If your Centric Bank checking account is linked to a line of credit, checking, money market or savings account for overdraft protection, your protection will continue without interruption. If you have opted in for Centric Bank to authorize and pay ATM and everyday debit card transactions on your account, your authorization will continue with First Commonwealth. If you already have a Hometown Savings Account, you are eligible for free Overdraft Protection Transfers. If you have or upgrade to a Hometown Checking Account + Interest + Solutions account, you are eligible for free overdraft protection from any linked First Commonwealth account. 

Do I need to order new checks?

No. Unless your account number changed, you can use up your current supply of Centric Bank checks without interruption. All future check re-orders will receive First Commonwealth branded checks. You can order checks at your local office, by calling the Engagement Center or through Online Banking. If your account number(s) is changing, you were mailed a separate letter with your new account information and new checks will be shipped to you free of charge.

Do I need to order a new debit or HSA card?

No. Your Centric Bank cards can be used through 8:00 a.m. on Monday, February 27. Your new First Commonwealth Bank cards will automatically be mailed on February 10. Start using your new First Commonwealth cards at 8:00 a.m. on Monday, February 27.

How do I reset my debit card PIN?

To reset your debit card PIN at any time, simply call 866.392.9952 and follow the instructions. If you've forgotten your PIN, you can visit your local office or call us at 800-711-BANK (2265) to request a PIN mailer which will arrive in 7-10 business days.

What ATMs can I use? Will I pay a fee to use them?

Starting Monday, February 27, you can use any First Commonwealth Bank ATM or any of the Allpoint or Freedom Alliance network ATMs free of charge. If you need to use a non-First Commonwealth ATM that isn’t part of the Freedom Alliance or Allpoint networks, a foreign ATM fee of $3.00 will apply for all account types. To help with your transition, we will not charge the Foreign ATM Fee for out of network ATM transactions until June 1, 2023. Additional fees may be charged by the ATM provider.

Will I have account history?

Your last 90 days of Centric Bank deposit account transaction history and all loan transaction history will transfer to First Commonwealth. You can contact us if you need deposit transaction history or statements prior to the last 90 days.

Will I be able to see my BillPay history?

BillPay users will have access to payment history for the previous eighteen months via the First Commonwealth BillPay service.

 

Changeover Weekend

When does the changeover to First Commonwealth Bank take place?

First Commonwealth Bank will begin the changeover of your accounts at 4:00 p.m. on Friday, February 24 after the offices close. The offices will remain closed on Saturday. The changeover will be complete and your accounts will be available for access through First Commonwealth by 8:00 a.m. on Monday, February 27. Online and Mobile banking will also be available at the same time. Our offices will open at their regular times.

Can I still deposit and withdraw money during the changeover period?

Your Centric Bank debit card can be used for ATM and Point of Sale (POS) transactions during the changeover.

When should I stop using my Centric Bank debit card?

Your Centric Bank debit card will be available for use through 8:00 a.m. on Monday, February 27.

When should I start using my First Commonwealth debit card?

You can begin using your First Commonwealth debit card at 8:00 a.m. on Monday, February 27. If you have not already activated your new card, simply call 866.392.9952 and follow the instructions, including choosing your new personal identification number (PIN).

 

Office Information

Will the staff at my office change?

You can rest assured that when you visit your favorite local office, you’ll be greeted by many of the same staff members that you’ve grown to know and trust over the years.

We’re also excited to introduce Centric Bank customers to our Engagement Center (customer call center) following conversion. The Engagement Center team can be reached by calling 800-711-BANK (2265) weekdays from 7:00 a.m. – 7:00 p.m. and on weekends from 8:00 a.m. - 2:00 p.m.

Will my office hours be changing?

All office hours will remain the same with the exception of the early closures at 4:00 p.m. on Friday, February 24 and all-day Saturday, February 25. This is when we will be completing our changeover and the offices will be closed. If you need help during that time, you can reach our Engagement Center (customer service) by calling 800-711-BANK (2265) between 8:00 a.m. - 2:00 p.m., emailing us at welcome@fcbanking.com or by chatting with us on fcbanking.com.