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Frequently Asked Questions

For Former Santander Bank Customers

Account Changes

Do I have to switch my automatic payments or deposits like Social Security, Pay Check, Pensions, Netflix, Utility Bills, etc? When do I need to make the switch?

Yes, because your bank routing number changed, you will need to notify any automatic deposit or payment service providers to update your routing number to 043306826. This must be done by Friday, October 4, 2019. We've created a form to help you switch.

In most cases, your checking account number stayed the same. If your account number was changed, you were notified in a letter sent on August 2, 2019 and you will need to provide your new account number to service providers as well.

We are here to help you work through the transition. Our offices will have account switch resources available to help you. This includes national and local service providers and companies like credit card companies, banks, insurance and investment companies, and local utility companies. Refer to the Online Banking and BillPay section to understand how any scheduled Online Bill Payments will work throughout the changeover.

Will my account number(s) change?

The majority of account numbers remained the same. If your account number(s) was changed, you were mailed a separate letter with your new account information. If you have any questions about your account number, please call us at 800-711-BANK (2265).

What will happen to my accounts being transferred to First Commonwealth?

Our team has worked to match your previous Santander accounts with a First Commonwealth account that has similar features and benefits. If at any time you’d like to review additional options or change your accounts, you can do so at any of the locations transferring to First Commonwealth or by calling 800-711-BANK (2265).

Will I still have overdraft protection?

If your Santander checking account was linked to a line of credit, checking, money market or savings account for overdraft protection, your protection will continue without interruption. If you were opted in for Santander to authorize and pay ATM and everyday debit card transactions on your account (known as "SOME" overdrafts with Santander), your authorization continues with First Commonwealth. If you already have a Hometown Savings Account, you are eligible for free Overdraft Protection Transfers. If you have or upgrade to a Hometown Checking Account +Interest +Solutions account, you are eligible for free overdraft protection from any linked First Commonwealth account.

How long will any checks I’ve already written or payments scheduled to draw from my current account be processed?

To give your items time to clear your account and allow you to make arrangements for updating your routing number/account number, Santander checks and automatic payments or deposits initiated prior to the changeover will be processed for 90 days after the changeover. You should have received new First Commonwealth Bank checks at no cost to you. Contact the places where you’ve set up automatic payments or deposits to provide your new bank routing number which is 043306826 and new account number (if applicable).

Do I need to order new checks and a new debit card?

Your First Commonwealth Bank debit card was automatically mailed on August 20 and a free order of personal First Commonwealth Bank checks were be mailed on August 23. You can begin using your new First Commonwealth debit card and checks. Business customers received a call from Deluxe to help select the best check style for you. If Deluxe is unable to reach you, a standard order of checks will be sent for you to use until you have the opportunity to select a style.

How do I reset my debit card PIN?

To reset your debit card PIN at any time, simply call 866.392.9952 and follow the instructions. If you've forgotten your PIN, you can visit your local office or call us at 800-711-BANK (2265) to request a PIN mailer which will arrive in 7-10 business days.

When will you send my new student debit card and/or checks?

Your First Commonwealth student debit card were mailed to you on August 20, 2019. You can also request a complimentary order of checks by visiting any First Commonwealth office or by calling us at 800-711-BANK (2265).

What ATMs can I use? Will I pay a fee to use them?

You can use First Commonwealth Bank ATMs or any of the Allpoint or Freedom Alliance network ATMs free of charge. Use our locator tool to find all of the locations.

Will I have account history?

Santander account history did not transfer to First Commonwealth. On September 6, 2019, Santander will send a final statement with all checking, savings and money market account activity since your prior statement through September 6.

Will I be able to see my bill pay history?

BillPay users have access to payment history from April 2019 through the changeover via the First Commonwealth BillPay service.

 

Office Information

Where will the First Commonwealth locations be?

There are 14 Santander locations which changed to First Commonwealth Bank - view their addresses and new phone numbers. For a listing of all First Commonwealth offices, visit our Branch Locations page.

Will my office hours be changing?

All office hours will remain the same.