Frequently Asked Questions
For Former Santander Bank Customers
Do I have to switch my automatic payments or deposits like Social Security, Pay Check, Pensions, Netflix, Utility Bills, etc? When do I need to make the switch?
Yes, because your bank routing number is changing. Beginning Tuesday, September 3, notify any automatic deposit or payment service providers to update your routing number to 043306826 effective September 7, 2019. This must be done by Friday, October 4, 2019. We've created a form to help you switch.
In most cases, your checking account number will stay the same. If your account number is changing, you were notified in a letter sent on August 2, 2019 and you will need to provide your new account number to service providers as well.
We are here to help you work through the transition. Our offices will have account switch resources available to help you. This includes national and local service providers and companies like credit card companies, banks, insurance and investment companies, and local utility companies. Refer to the Online Banking and BillPay section understand how any scheduled Online Bill Payments will work throughout the changeover.
Will my account number(s) change?
The majority of account numbers will remain the same. If your account number(s) is changing, you were mailed a separate letter with your new account information. If you have any questions about your account number, please call us at 800-711-BANK (2265).
What will happen to my accounts being transferred to First Commonwealth?
Our team has worked to match your current Santander accounts with a First Commonwealth account that has similar features and benefits. If at any time you’d like to review additional options or change your accounts, you can do so at any of the locations transferring to First Commonwealth or by calling 800-711-BANK (2265).
Will I still have overdraft protection?
If your Santander checking account is linked to a line of credit, checking, money market or savings account for overdraft protection, your protection will continue without interruption. If you have opted in for Santander to authorize and pay ATM and everyday debit card transactions on your account (known as "SOME" overdrafts with Santander), your authorization will continue with First Commonwealth. If you already have a Hometown Savings Account, you are eligible for free Overdraft Protection Transfers. If you have or upgrade to a Hometown Checking Account +Interest +Solutions account, you are eligible for free overdraft protection from any linked First Commonwealth account.
How long will any checks I’ve already written or payments scheduled to draw from my current account be processed?
To give your items time to clear your account and allow you to make arrangements for updating your routing number/account number, Santander checks and automatic payments or deposits initiated prior to the changeover will be processed for 90 days after the changeover. You will receive new First Commonwealth Bank checks at no cost to you before September 7. Contact the places where you’ve set up automatic payments or deposits to provide your new bank routing number which is 043306826 and new account number (if applicable).
Do I need to order new checks and a new debit card?
We'll take care of all of that for you. You can continue to use your Santander checks and debit card through 9:59 p.m. on Friday, September 6. Your First Commonwealth Bank debit card will automatically be mailed on August 20 and a free order of personal First Commonwealth Bank checks will be mailed on August 23. Start using your new First Commonwealth debit card 10:00 p.m. on Friday, September 6. Please wait until September 7 at 8:00 a.m. to begin using your new First Commonwealth checks. Business customers will receive a call from Deluxe to help select the best check style for you. If Deluxe is unable to reach you, a standard order of checks will be sent for you to use until you have the opportunity to select a style.
How do I reset my debit card PIN?
To reset your debit card PIN at any time, simply call 866.392.9952 and follow the instructions. If you've forgotten your PIN, you can visit your local office or call us at 800-711-BANK (2265) to request a PIN mailer which will arrive in 7-10 business days.
When will you send my new student debit card and/or checks?
Your First Commonwealth student debit card will be mailed to you on August 20, 2019. You can also request a complimentary order of checks on or after September 9, 2019 by visiting any First Commonwealth office or by calling us at 800-711-BANK (2265).
What ATMs can I use? Will I pay a fee to use them?
Starting Saturday, September 7, 2019, you can use First Commonwealth Bank ATMs or any of the Allpoint or Freedom Alliance network ATMs free of charge. Use our locator tool to find all of the locations.
Will I have account history?
Santander account history will not transfer to First Commonwealth. On September 6, 2019, Santander will send a final statement with all checking, savings and money market account activity since your prior statement through September 6.
Will I be able to see my bill pay history?
BillPay users will have access to payment history from April 2019 through the changeover via the First Commonwealth BillPay service.
When does the changeover to First Commonwealth Bank take place?
First Commonwealth Bank will begin the changeover of your accounts at 11:59 p.m. on Friday, September 6. The changeover will be complete and your accounts will be available for access through First Commonwealth by 8:00 a.m. Monday, September 9. Online and Mobile banking will be available at 8:00 a.m. Our offices will open at their regular times of 9:00 a.m.
Can I still deposit and withdraw money during the changeover period?
Your First Commonwealth card can be used for ATM and Point of Sale (POS) transactions during the changeover. ATM limits for the changeover weekend may be different than what you are used to. Contact us at 800-711-BANK (2265) for those limits. The limits you had with Santander will resume on Monday, September 9.
When should I stop using my Santander debit card?
Your Santander debit card will be available for use through 9:59 p.m. Friday, September 6, 2019.
When should I start using my First Commonwealth debit card?
You can begin using your First Commonwealth debit card at 10:00 p.m. on Friday, September 6. If you have not already activated your new card, simply call 1-866-392-9952 and follow the instructions, including choosing your new personal identification number (PIN).
Where will the First Commonwealth locations be?
There are 14 Santander locations changing to First Commonwealth Bank - view their addresses and new phone numbers, effective September 9, 2019. For a listing of all First Commonwealth offices, visit our Branch Locations page.
Will my office hours be changing?
All office hours will remain the same with the exception of Saturday, September 7. This is when we will be completing our changeover and the offices will be closed. If you need help during that time, you can reach our Engagement Center (customer service) by calling 800-711-BANK (2265) between 8:00 a.m. and 5:00 p.m., emailing us at firstname.lastname@example.org or by chatting with us by clicking the "Live chat" button on the lower-right area on fcbanking.com.