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Fraud Center

Protecting your money and your identity from fraud is something we take very seriously. Learn more about our products, account features and resources that help prevent fraud.

Fraud Prevention

Free Credit Reports

You are entitled to one free report from each of the credit bureaus once per year.

SecurLOCK™ Equip

An app that lets you control how, when and where your debit card is used with just a swipe.

Mastercard® SecureCode

A private code that provides added protection against unauthorized online use of your credit or debit card. When you're shopping online, a simple pop-up box will appear asking you to enter a private code that has been registered with the bank. This code is validated and provides you with a means of achieving a fully secure transaction.

EMV Chip Technology

All of our debit and credit cards feature chip technology, meaning a unique transaction code is generated each time you use your card. This makes it difficult for fraudsters to copy the card.

ApplePay™ , Samsung Pay™ and Android Pay™

By loading your debit or credit cards into your mobile wallet app, you don't have to share your card information at check out.

eStatements

With eStatements, your bank statements are only accessible with your online banking log-in credentials, meaning they're never sitting in your mailbox.

Trusteer Rapport™

Additional software for our business banking customers, compliments of IBM, to better protect your business online banking experience.

TSYS Data Breach Security Program

A feature of our merchant services provider for businesses, this program offers financial protection in the event of a security breach.

Additional Tips:

  • Regularly update your passwords for any online accounts.
  • Never provide personal information to anyone over the phone unless you initiate the call and you know the company is reputable.
  • Tear or shred account statements, canceled checks, pre-approved credit card offers or any other material containing personal information.
  • Carry only identification, bank and credit cards that are necessary. Do not write down PINs, but rather commit them to memory.
  • Be aware of your surroundings when using ATMs. A wandering eye can quickly pick up your PIN.
  • Don't leave outgoing mail in your mailbox. Instead, drop in a bin at the post office. Remove incoming mail as soon as possible. If you are going out of town, plan for the U.S. Postal Service to hold your mail.
  • Keep track of billing cycles and notify the company immediately if anything questionable appears on your statement or if your bill has not arrived on time.
  • Do not place a credit card or driver's license number on your checks.
  • Provide your social security number only when necessary. Keep it in a safe and secure location and never print it on checks.
  • If you want to be sure to protect physical possessions, you can talk with us about opening a safe deposit box.

Recognizing Fraud

Set Up Alerts - set alerts on your account via Online Banking, Mobile Banking or the SecurLOCKTM Equip app so that you can spot suspicious activity right away.

Check your credit reports - regularly review your credit reports for accuracy at annualcreditreport.com. You can order a free copy from all three of the credit reporting agencies. You are entitled to one free report from each of the credit bureaus once per year.

Reporting Fraud

Helpful Resources

National Cyber Security Alliance

Consumer Financial Protection Bureau

Federal Trade Commission

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