Frequently Asked Questions
For Former Foundation Bank Customers
I was supposed to receive a WorldTM Debit Card but received a standard debit card instead. What should I do?
If you prefer, you can upgrade to a WorldTM Debit Mastercard® at no cost. It’s totally up to you. You can view information about the World on our debit card page.
If you prefer to upgrade, just let your local office know or call our Engagement Center at 800.711.BANK (2265). Our team is available on weekdays from 7:00 a.m. – 10:00 p.m. and on the weekends from 8:00 a.m. to 6:00 p.m. When you call, we’ll ask a few questions to verify that you are the account holder and then we’ll place the order for you. When your new card arrives in 7-10 days you can activate it, begin using it and destroy your current card.
If I haven’t yet received my final Foundation savings account statement, when will I?
On May 25 we will produce a statement of your account activity since your last Foundation Bank statement date, which was March 31. This statement will mail after May 25 and will show activity from April 1 through May 22 and include all accrued interest. As a reminder, your First Commonwealth Bank statements will arrive monthly, so you will receive another statement in June that will include the remaining activity from May 23-31.
Why does it show that a transaction was made on my holiday club account?
Part of the transition to First Commonwealth caused your holiday club account to receive a deposit on May 21. This deposit is actually just the full balance of your holiday club account at Foundation Bank. You will see the balance as a memo posting until Tuesday, May 22, at which time the balance will be in your new First Commonwealth holiday club account.
Can you tell me more about First Commonwealth Bank?
First Commonwealth is a community bank passionate about their mission of improving the financial lives of their neighbors. We have 140 offices and about 1,400 employees throughout Pennsylvania and Ohio and are excited to become an active part of your community.
Will my branch remain open?
Yes. All Foundation branches will remain open with the same operating hours.
Will the staff at the local branches I bank at be the same?
Yes. You will continue working with the familiar team you know when you call or visit your preferred Foundation Bank branch.
Does First Commonwealth Bank offer deposit insurance?
Yes. First Commonwealth is a strong, secure, and well-capitalized bank and a safe place for your deposits. All deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000. This coverage can be increased for larger deposits through titling of accounts. Deposits at Foundation are similarly insured by the FDIC. As a result, the transition will not affect deposit insurance coverage for many customers. If you have accounts at both First Commonwealth and Foundation, under federal law you will continue to receive the same FDIC coverage, as if your accounts were still at separate banks, for six months after the transition. Certificates of Deposit (CDs) will continue to receive separate FDIC insurance coverage until the first maturity date after the six-month period. After six months have passed, if your total account balance(s) exceed $250,000, any excess may not be covered by FDIC insurance.
Is my account number changing?
In almost all cases, your account number remained the same. If your account number changed, you have already received a separate mailing from us with your new account number.
What ATMs can I access?
Any ATM that you want, as we are permanently refunding all surcharge fees you may incur from using ATMs that are not part of our First Commonwealth, Allpoint or Freedom Alliance Networks.