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Customer Assistance

We understand that you may have questions or require assistance along the way. We are here to help. The below information will help you in your changeover. A printable version of the Conversion Guide is available.

As always, you can visit a local branch or call 800-711-BANK (2265) for our Engagement Center, similar to the Customer Care Center that you are familiar with at DCB. Our Engagement Center team is available to assist you by phone from 7:00 a.m. to 10:00 p.m. Monday through Friday and 8:00 a.m. to 6:00 p.m. on Saturday and Sunday. You are also welcome to email us any time at welcome@fcbanking.com.

Phone numbers for the former DCB branch offices will remain the same. As a result of the changeover of DCB to First Commonwealth on May 22, 2017, we invite you to bank at any of our offices. A complete list of our Central Ohio offices and ATM locations can be found below. All First Commonwealth locations can be found on the Branch Locations and Hours page.

Commercial Loan Offices

Downtown Columbus Office - 200 Civic Center Drive - 614-238-2050
Lewis Center Office- 110 Riverbend Avenue - 740-657-7400

Mortgage Loan Offices

Dublin Office - 655 Metro Place South, Suite 300 - 614-442-3607
Lewis Center Office - 110 Riverbend Avenue - 740-657-7400

Wealth Management Offices

Lewis Center Office - 110 Riverbend Avenue - 740-657-7800
Downtown Delaware Office - 41 North Sandusky Street - 740-548-3315

Branch Offices

Ashley
Ashley Office - 2 West High Street - 740-548-3140

Columbus
Bethel Road Office - 2121 Bethel Road, Suite A - 614-442-1331
Polaris Parkway Offi ce - 1942 Polaris Parkway - 740-548-3220
Short North Offi ce - 647 North High Street - 614-241-5600

Delaware
Downtown Delaware Office - 41 North Sandusky Street - 740-548-3300
Buehler's Office - 800 West Central Avenue - 740-548-3400
Delaware Center Office - 199 South Sandusky Street - 740-548-3440
Willow Brook Office - 100 Willow Brook Way South - 740-3690-0048
Willow Brook at Delaware Run - 100 Delaware Crossing West - 740-548-3340

Lewis Center
Olentangy Crossings Office - 81 Gallopers Ridge East - 740-548-3230
Corporate Center Drive Thru Office - 34 Evergreen Avenue - 740-548-3240

Powell
Sawmill Parkway North Office - 7319 Sawmill Parkway - 740-548-3280
Sawmill Parkway South Office - 10149 Brewster Lane - 740-548-3160

Sedalia
Sedalia Office - 13760 Main Street Southwest - 740-874-3336

Sunbury
Sunbury Office - 75 South Miller Drive - 740-548-3360

Westerville
Highland Lakes Office - 6156 Highland Lakes Avenue - 740-548-3180

Whitehall
Broad Street Office - 4300 East Broad Street - 614-239-4600

ATM Locations

Ashley
Ashley Office - 2 West High Street

Columbus
Bethel Road Office - 2121 Bethel Road, Suite A
Polaris Parkway Office - 1942 Polaris Parkway
Short North Office - 647 North High Street

Delaware
Downtown Delaware Office - 41 North Sandusky Street
Buehler's Office - 800 West Central Avenue
Delaware Center Office - 199 South Sandusky Street
West Central Avenue - 556 West Central Avenue
Delaware Square Shopping Center - 1180 Columbus Pike
Ohio Wesleyan University - Hamilton-Williams Campus Center
Delaware County Courthouse - 140 North Sandusky Street
Willow Brook Office - 100 Willow Brook Way South
Willow Brook at Delaware Run - 100 Delaware Crossing West

Lewis Center
Olentangy Crossings Office - 81 Gallopers Ridge East
Corporate Center Drive Thru Office - 34 Evergreen Avenue

Ostrander
Ostrander Office - 10 West North Street

Powell
Sawmill Parkway North Office - 7319 Sawmill Parkway
Sawmill Parkway South Office - 10149 Brewster Lane
Liberty Plaza Shopping Center - 240 North Liberty Street

Sedalia
Sedalia Office - 13760 Main Street Southwest

Sunbury
Sunbury Office - 75 South Miller Drive
Tanger Outlet Mall - 400 South Wilson Road

Westerville
Highland Lakes Office - 6156 Highland Lakes Avenue

Whitehall
Broad Street Office - 4300 East Broad Street

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